Positive Communication Skills

Positive Communication Skills

Why?

This course is designed to help learners demonstrate and apply knowledge and understanding of the basic components and fundamental skills of communicating effectively.

When?

This is a 2-day programme from 8.30am – 4.30pm.

For Who?

This skills programme is aimed at individuals who are supervisors, line managers, team and or section leaders who would like to strengthen their communication skills and work confidently with others.

Entry requirements

Learners must have a NQF level 3 numeracy and literacy or Grade before they attend this course.

Topics Covered

SECTION 1 – COMMUNICATION THEORY THEN AND NOW

  • Shannon Weaver Communication Model
  • Attachment Theory and Mirror Neurons
  • Positive Psychology

SECTION 2 – THE COMMUNICATION CIRCLE

  • Communication Methods
  • Communication Channels

SECTION 3 – IMPRESSIVE COMMUNICATION

  • Communication principles
  • Communication styles (assertive, submissive, passive-aggressive, aggressive)
  • Verbal and non-verbal communication
  • Building rapport
  • Listening
  • Questioning
  • Giving and receiving feedback
  • Written communication
  • Presentation skills

SECTION 4 – COMMUNICATION WITH OTHERS

  • Know your audience
  • Diversity in the workplace
  • Cultural differences

At the end of the course, the learner does an oral presentation, which they start preparing after day 1.